Support
Answers to common questions, and how to reach us.
Contact us
Write to us and we reply within 24 h.
Sharing stops when my phone sleeps
Some phone brands close apps in the background to save battery. Allow KlaiKan to run in the background and set its battery use to unrestricted. Steps for your brand:
- Battery settings for OPPO
- Battery settings for vivo
- Battery settings for Xiaomi
- Battery settings for Samsung
In the app, Settings shows a sharing health card that tells you what to fix.
Pausing and resuming
Tap Pause on any screen. Everyone in your circle sees that you paused, and your own map is blank until you tap Resume.
Inviting family
The owner or an admin of a circle creates the invite in the app. It is a link, a QR code and an 8-character code. It works for 7 days, for several people, and can be revoked. Opening the link on a phone with KlaiKan opens the app; otherwise install KlaiKan from Google Play first.